Thank you for shopping with LielRhaine. This policy explains how we ship your orders.
Where we ship
We currently ship to addresses in the United States and Canada. We do not ship to P.O. boxes in Canada or to other countries at this time.
Processing time
Orders are processed within 3-7 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day. Processing may take longer during busy periods such as sales or holidays.
Delivery time
Once your order has been processed and shipped, delivery takes 3-5 business days. Delivery times are estimates and may vary due to carrier delays, weather, customs, or other factors outside our control.
Shipping rates
Shipping costs will be determined by the applicable rate at the time the order is placed. The final shipping cost is shown at checkout before you pay.
Order tracking
Once your order ships, we’ll email you a confirmation with a tracking number at the address you provided. Tracking may take 1-3 days to update after you receive it.
Customs, duties, and taxes (Canada)
Orders shipped to Canada may be subject to import duties, taxes, or brokerage fees charged by the carrier or customs authority. These charges are the customer’s responsibility and are not included in our shipping rate.
Incorrect addresses
Please check your shipping address carefully at checkout. We can’t be responsible for orders delivered to an incorrect address you provided. If you need to change your address, email us as soon as possible, and we’ll do our best to update it before the order ships.
Lost, delayed, or damaged orders
If your order hasn’t arrived within 15 business days of your purchase date, or arrives damaged or incorrect, contact us at shop@lielrhaine.com with your order number. We’ll work with you and the carrier to resolve it. For returns and refunds, see our Refund Policy.
Contact us
Questions about your order? Email us at shop@lielrhaine.com.